Shipping Policy

Thank you for supporting Parachutes for Pets 💙

We are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during holidays, special campaigns, or periods of high order volume.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the size of your order.

Estimated delivery times:

• Canada: 3–10 business days

• United States: 5–14 business days

• International: 7–21 business days

Delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

Shipping Carriers

We primarily ship through trusted carriers such as:

• Canada Post

• Purolator

• UPS

• FedEx

Carrier selection may vary depending on your location and package size.

Tracking Your Order

Once your order ships, you will receive a tracking number by email.

Please allow up to 24–48 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Addresses

Please ensure your shipping address is correct before completing your purchase.

Parachutes for Pets is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the package can be resent.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our control.

Parachutes for Pets is not responsible for lost, stolen, or delayed packages caused by shipping carriers, weather conditions, customs delays, or other transit issues.

If your package appears to be lost, please contact the shipping carrier first using your tracking number. You may also contact us at info@parachutesforpets.com and we will do our best to assist.

International Orders

International customers are responsible for any customs duties, import fees, taxes, or brokerage charges that may apply upon delivery.

These fees are determined by your local customs authority and are not included in your order total or shipping costs.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at info@parachutesforpets.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Approved issues will be resolved at our discretion and may include a replacement or store credit where applicable.

Final Sale Policy

All purchases made through our online shop are final sale.

We do not accept returns or exchanges. Please review all product details carefully before placing your order.

For more information, please review our Returns & Refunds Policy.

Questions?

If you have any questions about shipping or your order, please contact us at info@parachutesforpets.com and we’ll be happy to help.