Refund policy
Returns & Refunds Policy
Thank you so much for supporting our work 💙
All purchases made through our online shop are final sale.
No Returns or Exchanges
Due to the nature of our organization and the items we sell, we do not accept returns or exchanges.
Please review all product details carefully before completing your purchase.
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is damaged, defective, or significantly different from what was described.
To report an issue, please contact us within 7 days of delivery at info@parachutesforpets.com.
To help us assist you quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Approved issues will be resolved at our discretion and may include a replacement or store credit where possible.
Exceptions / Non-Returnable Items
As all sales are final, we do not accept returns or exchanges for any products, including:
- Sale items
- Gift cards
- Personalized or custom items
- Personal care goods
- Perishable goods
- Hazardous materials, flammable liquids, or gases
If you have questions about a specific product before purchasing, please contact us and we’ll be happy to help.
Refunds
Refunds are not issued for completed purchases unless required by law.
If an issue with your order is approved, any resolution offered — including replacement or store credit — will be provided at our discretion.
Final Sale Notice
By completing your purchase, you acknowledge and agree that:
- All sales are final
- Refunds will not be issued
- Returns and exchanges are not accepted
- Return shipping is not accepted
Questions?
If you have any questions before purchasing, we’re always happy to help.
Please contact us at info@parachutesforpets.com and we’ll do our best to assist.